Last Updated: 4 March 2026
This Refund and Cancellation Policy explains how appointment cancellations and refunds are handled when using the Private GP London Direct website.
Private GP London Direct LTD operates as a booking facilitation service that helps individuals locate and arrange appointments with independent private GP clinics. We do not provide medical consultations or treatment ourselves.
If you have any questions regarding cancellations or refunds, please contact us using the details below.
Telephone: 020 3051 7294
Email: info@privategplondondirect.co.uk
Address: 85 Tottenham Court Road, London W1T 4TQ
Our Role in the Booking Process
Private GP London Direct LTD assists users in locating suitable private GP clinics and helping to arrange appointments.
Medical consultations and healthcare services are provided directly by independent clinics and healthcare professionals.
Because the clinics operate independently, they are responsible for setting their own:
• Consultation fees
• Cancellation policies
• Refund procedures
Appointment Cancellations
If you need to cancel or reschedule an appointment, you should notify the clinic providing the appointment as soon as possible.
Each clinic may have its own cancellation requirements, including notice periods for cancellations.
For example, some clinics may require 24 hours’ notice or more for cancellations in order to avoid cancellation fees.
Failure to provide sufficient notice may result in cancellation charges determined by the clinic.
Rescheduling Appointments
If you wish to reschedule an appointment, you should contact the clinic directly.
Rescheduling availability will depend on the clinic’s schedule and policies.
Private GP London Direct LTD cannot guarantee that appointment changes will always be possible once a booking has been confirmed.
Refunds
Refund eligibility is determined by the clinic providing the medical service.
If a payment has been made directly to a clinic, any refund request must be directed to that clinic in accordance with its policies.
Private GP London Direct LTD does not control refund decisions made by independent clinics.
Payments Made Through Clinics
Where consultation fees are paid directly to a clinic, the clinic will handle:
• Payment processing
• Refund decisions
• Any applicable cancellation fees
Patients should confirm the clinic’s cancellation and refund policy prior to attending an appointment.
Payments Processed Through Our Platform
In the event that Private GP London Direct LTD processes payments on behalf of a clinic in the future, any applicable refund terms will be clearly explained at the time of booking.
Refunds in such cases may depend on factors including:
• The clinic’s cancellation policy
• The timing of the cancellation request
• Whether the consultation has already taken place
Missed Appointments
If you fail to attend a scheduled appointment without notifying the clinic in advance, the clinic may treat the appointment as a missed appointment.
In such cases, you may not be eligible for a refund and may still be charged the consultation fee.
Complaints
If you have concerns regarding the booking service provided by Private GP London Direct LTD, please contact us directly so we can assist.
Complaints relating to medical treatment, consultation quality, or clinical care should be directed to the clinic or healthcare professional who provided the service.
Changes to This Policy
We may update this Refund and Cancellation Policy from time to time to reflect changes in our services or legal requirements.
The most recent version will always be published on this page along with the date of the latest update.
Contact Us
If you have any questions regarding this Refund and Cancellation Policy, please contact us.
Telephone: 020 3051 7294
Email: info@privategplondondirect.co.uk
Address: 85 Tottenham Court Road, London W1T 4TQ